Spotlight – Zephop Internship Experience Series 3

Sadia Mahmood, NMIMS MBA Candidate 2017 – 19 talks about her experience of working with Zephop as a Business Development Associate, summer 2018

Summer Internship is one of the most important aspects of a management program. It teaches us the practical application of our classroom learning in a real world scenario. A good summer internship provides an opportunity to develop knowledge, competencies, and experience related directly to your career goals. It becomes even more important for MBA students like me who have had no prior exposure to the corporate world. With these thoughts in mind, I started applying for my summer internship after ten months into the MBA program. This is when I came across Zephop’s Full time Business Development Associate profile and applied for it. After a gruelling interview with one of the co-founders himself, I was selected for the internship.

In these two months at Zephop, I had a wholesome learning experience. As a Business Development Associate, I was responsible for the end-to-end onboarding of businesses on the Zephop platform. After an orientation session with one of the co founders, I was given the autonomy to plan my own visits and schedule with the sole aim of expanding the business. This internship helped me interact with different people and increased my confidence. Apart from that, I gained a lot of insights about the industry I worked in and made some crucial decisions based on my judgement. With the co founders always available to help at all points in time, the experience couldn’t have been more fulfilling.

zephop summer internship mumbai

(Photo by Brooke Lark on Unsplash)

Zephop gave me an opportunity to be mentored directly by the leadership of the organisation. This could not have been provided anywhere but a budding startup. My journey at Zephop was full of new challenges but the guidance and support provided at every turn made it an enriching experience. I had a great time working with Zephop and am grateful to their team for offering this opportunity to me.

Spotlight – Zephop Internship Experience Series 2

Aayush Vats, NMIMS MBA Candidate 2017 – 19 talks about his experience of working with Zephop as a Business Development Associate, summer 2018

Summer Internship!!! This usually marks the end of a super hectic calendar year which lasts about 10 months in the life of a first-year MBA student. But time flies by so fast that it seems like it was only yesterday that it all began for me. Having said that, this internship actually requires everyone on it to get a practical experience of how things work in the real world and apply our classroom learning. I’ll explain how.

Having worked in a corporate setup in the IT industry after my graduation, I was eager to dive into a completely new domain to challenge myself. That’s why when I came across the Zephop Business Development full-time Summer Internship, I knew it in my heart that this was exactly the kind of company I wanted to work with. Zephop has the spirit of a tech startup and is a young and dynamic company which is looking to expand its business and that proposition sounded extremely exciting to me.

zephop summer internship

(Photo by Charles Koh on Unsplash)

After successfully clearing an interview with one of the Co-Founders, I was offered the role of a Business Development Associate where I was responsible for the end-to-end onboarding of new businesses on to the Zephop platform along with getting involved with some aspects of customer engagement. After a few sessions of onboarding with the team, we were left on our own to try and expand the business. One gets a lot of autonomy in the team, but help is available to constantly support and motivate to overcome any challenging interactions with ease. From coordinating with people from different backgrounds to actually working with them in complete synchronization to help scale a business model, I was a part of all this and more, which was indeed a very rewarding experience.

Being a part of the Zephop team has been a challenging yet extremely enriching experience for me. I picked up the nuances of working in a fast-paced  startup environment, achieved organization goals with the assistance of a great mentorship program and made some critical calls from a position of responsibility. I am grateful to Zephop for providing me with this wonderful opportunity and I shall forever cherish my experience.

Spotlight – Tech & Customer Loyalty

Do you remember the time when airline tickets came in booklet form? There were the tickets themselves, printed on rich glossy paper followed by pages of Ts&Cs. The airline industry was the first to reward its customers for being loyal in the 1970s. And this was in a widespread and popular way. There was finally a thing such a ‘free flight’ then. Retail caught on later.

Now, with the emergence of ubiquitous tech, airline tickets appear in our mobile wallets, of course. But the whole game of customer loyalty has changed too. Take your stuff, tap a card, ka-ching! It’s just as easy as that. And with customized offers, great new discounts and convenience of a mobile – customer is now truly King (or Queen!)

customer loyalty

(Photo by Álvaro Serrano on Unsplash)

Everything is also, much more immediate. We live in a world of real-time gratification. Our communications, thoughts, dreams, memories – everything is captured and chronicled as we collect them. With this sense, it is important for a customer to instantly accrue points, or redeem them. Using the data that companies hold, they can predict a purchase, even suggest it, and assist with it.

Our emotions can now be monetised. And some consumers, obviously engage more than others. But brands are now making it harder for us to remain unengaged. Life is now about the next aspirational holiday, or dinner out or those gorgeous cufflinks. If I can pick up some points for my spend, why not?

We are living through this evolution and time will tell if the most loved brands continue to grow their user base. Are there specific brands you are loyal to? Any programmes that you subscribe to, or better still, get your friends to subscribe to as well? We’d ove to hear some of your thoughts (promise we won’t be offended!)

What’s New on Zephop – December 2017

Hello from the editor’s desk. We hope you have all been good and are looking forward to some downtime and relaxation at the end of the year. We also hope you are planning to have lots of good food, because we definitely will. Here at Zephop, we are rounding up 2017 and putting together our plans for 2018.

2017 was a great year for us. Not only did we see a huge growth in operations month-on-month, but we also had the pleasure of inviting a few standout interns to work with us. Most of this blog was taken over by our Marketing Intern, who injected her own voice and enthusiasm into the round-ups of our self-professed love for food. One of our co-founders got married to his long-term partner (yay!) and another is engaged!

(Photo by Tim Mossholder on Unsplash)

We executed many plans that we had on our to-do list and trialled many initiatives. Unlike last year, this year all our marketing collateral remained largely the same and as a brand, we felt we had found our look and voice. Like most things in life, we have had a few downs too. Some of our progress hasn’t quite been what we’d like it to be. And some of our schemes have failed – but every day, we learn, we teach, and we go. We’ve made some changes to the way we work and we have also edited some of our plans to make sure they fit our goals. At Zephop, we have always believed that if you are not swamped with work and stretched to the limits, something is wrong. And so far, it has been SO good!

So, for 2018, we will continue to do the things we have done well this year, and keep coming up with new ideas, initiatives, and hare-brained schemes. Because, if we don’t stir the pot, who will? Best wishes to all and your family and friends over the festive period. See you next year!

Spotlight – Customer Retention

This month, from the resident blogger’s desk, we thought we’ll talk about some of our experiences on a much talked about industry metric – that of Customer Retention. Here is breaking down the term and bringing its meaning to life.

Customer Retention is easily a top priority for many companies aiming to be the best at what they do. It encompasses all the activities and actions companies take to increase and grow the number of customers that use and love the brand. According to many top companies in the business sphere today, here are some go-to strategies.

(Photo by Garrhet Sampson on Unsplash)

If you’ve ever watched Simon Sinek’s TED talk “Start with Why”, you would understand the importance of having a mission. This brings us to one of the strategies – Start with a Mission. It’s important to have a clear – cut aim and goal, this helps build a brand that in turn inspires loyalty and retention.

Be the expert – is an easy way to remember to always be the best and bring your A-game. By always staying on top and remembering to always be the best version of yourself, as a company, can easily help you to earn a level of loyalty that can not only set a statement for the company, but also shape the company in a completely new way.

Go above and beyond. Going that extra kilometre for your customers is the key to a great customer-company relationship. Adding a personalised touch, making customers feel valued and important are all ways to go beyond the regular. Fly, drive, and swim with them – if that’s what it takes.

Apple, a brand everybody knows says – ‘Create a divide between you and your competitors’.  Sticking true to who you are as a company, can really show brand integrity and hence attracts customers. Show your audience that you’re far different from the rest of the herd. Make yourself heard, and be ready for a pool of happy customers!

Win your customers over with the strategies mentioned above. Treat every complaint as a gift. Tweak your company to be better than it was yesterday. Every single day counts! Make your customers happy, right here, right now.

Top 3 Chinese Places on Zephop

Chinese Food can only make you smile, and nothing else. The rising love for Chinese food in Mumbai is absolutely incredible. Do you love Chinese food? We do too, and that’s why we at Zephop have dedicated ourselves to finding amazing Chinese places, where you can earn points as well! Here’s our top three, close to home.

chinese food mumbai

(Photo by sohel patel on Unsplash)

The Golden Wok

Located in Chembur, The Golden Wok is ready to offer you delicious dishes that will definitely blow your mind away. Forget taking a trip to China, when we bring China all the way to you. Pocket friendly prices, warm ambience and absolutely smashing food comes your way. The classic Spring Roll, Crispy Spinach Chicken and the Kung Pao Paneer are some of Zephop’s favourites!

Status

Another one in Chembur, Status is easily a go-to amongst the local crowd. Specializing in both Chinese and Mughlai dishes, Status will soon be your favorite! Good value for money and yummy-in-my-tummy will be your thoughts after eating at Status. Order their starters to avail lots of Zephop points and great free rewards!

Chembur74

The amazing dishes and blast of flavors Chembur74 offers you is absolutely unbelievable. It is a handy option for shoppers after a busy day at the Cubic Mall. A small, yet cozy place that offers some finger-licking food! They serve you with a lip smacking variety of seafood and Chicken! To be blown out of your mind, try their Chicken Crispy for a great festival inside your mouth!

Are you excited to have some yummy Chinese food already? What are you waiting for, rush to our favourite Chinese places! To earn points, don’t forget to upload your bill to Zephop.com! If you enjoyed the food, or have any comments, please leave a word on the comments section below, so we can have happy Zephoppers as our customers! Like us on Instagram, Facebook and Twitter page for regular updates!

Until next time, keep it cool!

Spotlight – Zephop Internship Experience 1

Kena Kothari, NMIMS MBA Candidate 2016 – 18 talks about her experience of working with Zephop as a Business Development Associate, summer 2017

In any Management programme, an Internship is one of the most important aspects of the learning process. It helps students prepare for the real world, and it was especially important for someone like me, as I had never been exposed to the corporate world before. With that in mind I applied for the Zephop Business Development full-time Summer Internship late last year. I was selected after clearing two rounds of interviews.

(Photo by Olu Eletu on Unsplash)

This summer, I have gained a lot of real-world experience. I would never have gotten that while sitting in the closed doors of a classroom. The first day was a training and induction session and it was fantastic being trained directly by the innovators themselves. Working as a Business Development Associate helped me meet people from different walks of life in different situations and taught me how to work in harmony with them.

I was primarily responsible for the end-to-end process of onboarding businesses. The entire internship process was extremely seamless due to an efficient network system and with all the co-founders being just a call away. This helped me get over any hurdles without getting stuck for a long time. It taught me not to take things personally, and that facing rejection and learning from it is an important part of my professional development. Finally, I learnt the importance of generating loyalty amongst people by building a connection with the customers.

During my internship period of two months, I also learnt the value of team dynamics and goals. It helped me understand how businesses work and how to cope with real problems and situations. In a startup environment, there was an opportunity to learn about multiple areas of the business.

I had a great time working for Zephop and highly recommend working with a tech startup. This is the best way to learn about how the world is being revolutionised by technology and how businesses can harness it to become more customer-centric.

We are hiring! If you would like to apply for an internship at Zephop, email careers@zephop.com with your CV

Pauze Café Lounge – Featured Review

Hello there, foodies!

We, at Zephop, cannot be more excited to show you our new add-on! Read on to find out about our newest and definitely the chill-est restaurant, Pauze! Pauze Café Lounge is easily one of Zephop’s fav! With almost everything to look forward to, I can assure you, it is impossible to be disappointed with Pauze!

Let’s start at the very beginning! The interiors are well done, with carefully picked and crafted colour combinations. The rustic walls and blue seats will invite you to have the greatest experience! Creative and fun, they have lit up the place beautifully and you can’t resist but run into the world of fun and enjoyment!

The dance floor and the DJs who perform at Pauze are very eclectic! They play amazing songs that will keep you on your toes and promise you a great night. With fun events such as Karaoke night on Wednesdays and many more to offer, Pauze keeps its customers entertained! C’mon, who doesn’t like to have amazing food, delicious drinks and sing their hearts out?

For all the foodies out there, I promise I won’t keep you waiting. The food is A-M-A-Z-I-N-G!! I would say ‘Amazing’ is an understatement! If you are looking for something simple and classic, go for the Chilli Cheese Toast. Loaded with generous amounts of cheese and a yummy balance of spice and salt, the crispy Chilli Cheese Toast cannot go wrong. For all you prawn lovers, try their Garlic prawns, which were absolutely juicy and delicious. To fall in love, try their Butter Chicken Bowl for a trip to heaven and back!

If you’re a fan of pizzas, try the Milano Harvest, a 9’’ deep dish pizza, with yummy toppings and that leave you with a happy tummy! Pasta lovers don’t forget to have their Pinky Creamy Pasta, with mouth-watering flavors! For desserts, try their heavenly Oreo Bomb that is a delight by itself. Don’t ever miss it!

Do you love it already? Please visit Pauze Café Lounge and let us know your feedback in the comments section below. Sign up with Zephop.com to upload your receipt and win exciting gifts and to earn some yum-points!

Live, Laugh and Eat Food, Zephoppers!

Cheers!

Splitsvilla Café and Sheesha Lounge – Featured Review

With the rains pouring down in rivers, sheesha is a favourite amongst many of us. Looking for an absolute killer sheesha lounge, with cozy and comfortable interiors and to top it off, lip-smacking food? Well, Zephop has got the right answer. Welcome to Splitsvilla! A place where you can let loose, sit, relax and enjoy!

Is your stomach growling? Well, kick-start your tummy for some A-mazing food! Try their loaded Nachos, and you’ll be transported to a different world! With cheese oozing from every corner, it’s hard not to fall in love with such a delicious dish. If you’re a fan of chicken, try their chicken lollipop and even their Chicken Koliwada which offers you with soft, crispy and delicious chicken chunks served with a yummy schezwan chutney! To add to your meal, and to avail the best points from Zephop, order a delicious Green delight or the Blue sea mocktail to stir your taste buds into a different universe! I bet your stomach is growling even more now, make your way to Splitsvilla, and have a yummy-in-my-tummy time!

For all the sheesha lovers out there, this will definitely be you all-time favourite place, keeping in mind their absolutely pocket-friendly rates. They have a range of hookah flavors that will tempt you a bit too much! With a soothing sheesha bar, top –notch ambience, and not to forget their super-duper food – you just cannot leave this place unhappy!

Are you excited already?  To win your hearts even more, Splitsvilla has an amazing live DJ to cater to all your music tastes, and you can definitely groove away! Loving it yet? We sure do! Rush to Splitsvilla now for an amazing experience!

However, amidst all the yummy food and sexy sheesha bar, don’t forget to upload your bill to Zephop.com to get a crazy number of points. Also, follow us on Facebook, Instagram and Twitter to know about the best ways to avail points and of course, to join the food community!

Till next time, Zephop it!

What’s New on Zephop – August 2017

With heavy showers and lots of festivals coming up – it’s time to sit back, relax and hunt for some delicious food. To make your life easier and more lovable, Zephop is at your service! With two absolutely smashing restaurants, your life and love for food, is about to go on a never-ending roller coaster!

Splitsvilla Café and Sheesha Lounge

Located in Vashi, Splitsvilla welcomes you to a whole another world. With interiors that spell out ‘Amazing’, it’s hard not to fall in love with the way Splitsvilla looks! Good music, outstanding ambience, and promising food, you’re in for a treat! If you’re a Sheesha lover, you’ve found your favourite place – cozy, comfortable and reasonable prices – best combination or what? Rush to Splitsvilla Café to have a great time!

Pauze Café Lounge

Sometimes surprises do come in small packages! Welcome to Pauze, a restaurant tucked in a backyard and decorated in the most beautiful way! If you’re a digger for pretty looking restaurants, please visit Pauze! Pauze caters to all your moods, whether you’re looking for a wine-dine experience, or a dancing experience, or a yummy dinner experience, Pauze is your stop! Giving you a package deal, you’ve found your match!

Are you excited for August? We sure are. With exciting restaurants and fun and interesting offers coming your way, August is a month filled with surprises! Visit and hog at restaurants and remember to upload your bill to Zephop.com!

So long, foodie!