Spotlight – Tech & Customer Loyalty

Do you remember the time when airline tickets came in booklet form? There were the tickets themselves, printed on rich glossy paper followed by pages of Ts&Cs. The airline industry was the first to reward its customers for being loyal in the 1970s. And this was in a widespread and popular way. There was finally a thing such a ‘free flight’ then. Retail caught on later.

Now, with the emergence of ubiquitous tech, airline tickets appear in our mobile wallets, of course. But the whole game of customer loyalty has changed too. Take your stuff, tap a card, ka-ching! It’s just as easy as that. And with customized offers, great new discounts and convenience of a mobile – customer is now truly King (or Queen!)

customer loyalty

(Photo by Álvaro Serrano on Unsplash)

Everything is also, much more immediate. We live in a world of real-time gratification. Our communications, thoughts, dreams, memories – everything is captured and chronicled as we collect them. With this sense, it is important for a customer to instantly accrue points, or redeem them. Using the data that companies hold, they can predict a purchase, even suggest it, and assist with it.

Our emotions can now be monetised. And some consumers, obviously engage more than others. But brands are now making it harder for us to remain unengaged. Life is now about the next aspirational holiday, or dinner out or those gorgeous cufflinks. If I can pick up some points for my spend, why not?

We are living through this evolution and time will tell if the most loved brands continue to grow their user base. Are there specific brands you are loyal to? Any programmes that you subscribe to, or better still, get your friends to subscribe to as well? We’d ove to hear some of your thoughts (promise we won’t be offended!)

What’s New on Zephop – December 2017

Hello from the editor’s desk. We hope you have all been good and are looking forward to some downtime and relaxation at the end of the year. We also hope you are planning to have lots of good food, because we definitely will. Here at Zephop, we are rounding up 2017 and putting together our plans for 2018.

2017 was a great year for us. Not only did we see a huge growth in operations month-on-month, but we also had the pleasure of inviting a few standout interns to work with us. Most of this blog was taken over by our Marketing Intern, who injected her own voice and enthusiasm into the round-ups of our self-professed love for food. One of our co-founders got married to his long-term partner (yay!) and another is engaged!

(Photo by Tim Mossholder on Unsplash)

We executed many plans that we had on our to-do list and trialled many initiatives. Unlike last year, this year all our marketing collateral remained largely the same and as a brand, we felt we had found our look and voice. Like most things in life, we have had a few downs too. Some of our progress hasn’t quite been what we’d like it to be. And some of our schemes have failed – but every day, we learn, we teach, and we go. We’ve made some changes to the way we work and we have also edited some of our plans to make sure they fit our goals. At Zephop, we have always believed that if you are not swamped with work and stretched to the limits, something is wrong. And so far, it has been SO good!

So, for 2018, we will continue to do the things we have done well this year, and keep coming up with new ideas, initiatives, and hare-brained schemes. Because, if we don’t stir the pot, who will? Best wishes to all and your family and friends over the festive period. See you next year!

Top 3 Chinese Places on Zephop

Chinese Food can only make you smile, and nothing else. The rising love for Chinese food in Mumbai is absolutely incredible. Do you love Chinese food? We do too, and that’s why we at Zephop have dedicated ourselves to finding amazing Chinese places, where you can earn points as well! Here’s our top three, close to home.

chinese food mumbai

(Photo by sohel patel on Unsplash)

The Golden Wok

Located in Chembur, The Golden Wok is ready to offer you delicious dishes that will definitely blow your mind away. Forget taking a trip to China, when we bring China all the way to you. Pocket friendly prices, warm ambience and absolutely smashing food comes your way. The classic Spring Roll, Crispy Spinach Chicken and the Kung Pao Paneer are some of Zephop’s favourites!

Status

Another one in Chembur, Status is easily a go-to amongst the local crowd. Specializing in both Chinese and Mughlai dishes, Status will soon be your favorite! Good value for money and yummy-in-my-tummy will be your thoughts after eating at Status. Order their starters to avail lots of Zephop points and great free rewards!

Chembur74

The amazing dishes and blast of flavors Chembur74 offers you is absolutely unbelievable. It is a handy option for shoppers after a busy day at the Cubic Mall. A small, yet cozy place that offers some finger-licking food! They serve you with a lip smacking variety of seafood and Chicken! To be blown out of your mind, try their Chicken Crispy for a great festival inside your mouth!

Are you excited to have some yummy Chinese food already? What are you waiting for, rush to our favourite Chinese places! To earn points, don’t forget to upload your bill to Zephop.com! If you enjoyed the food, or have any comments, please leave a word on the comments section below, so we can have happy Zephoppers as our customers! Like us on Instagram, Facebook and Twitter page for regular updates!

Until next time, keep it cool!

Splitsvilla Café and Sheesha Lounge – Featured Review

With the rains pouring down in rivers, sheesha is a favourite amongst many of us. Looking for an absolute killer sheesha lounge, with cozy and comfortable interiors and to top it off, lip-smacking food? Well, Zephop has got the right answer. Welcome to Splitsvilla! A place where you can let loose, sit, relax and enjoy!

Is your stomach growling? Well, kick-start your tummy for some A-mazing food! Try their loaded Nachos, and you’ll be transported to a different world! With cheese oozing from every corner, it’s hard not to fall in love with such a delicious dish. If you’re a fan of chicken, try their chicken lollipop and even their Chicken Koliwada which offers you with soft, crispy and delicious chicken chunks served with a yummy schezwan chutney! To add to your meal, and to avail the best points from Zephop, order a delicious Green delight or the Blue sea mocktail to stir your taste buds into a different universe! I bet your stomach is growling even more now, make your way to Splitsvilla, and have a yummy-in-my-tummy time!

For all the sheesha lovers out there, this will definitely be you all-time favourite place, keeping in mind their absolutely pocket-friendly rates. They have a range of hookah flavors that will tempt you a bit too much! With a soothing sheesha bar, top –notch ambience, and not to forget their super-duper food – you just cannot leave this place unhappy!

Are you excited already?  To win your hearts even more, Splitsvilla has an amazing live DJ to cater to all your music tastes, and you can definitely groove away! Loving it yet? We sure do! Rush to Splitsvilla now for an amazing experience!

However, amidst all the yummy food and sexy sheesha bar, don’t forget to upload your bill to Zephop.com to get a crazy number of points. Also, follow us on Facebook, Instagram and Twitter to know about the best ways to avail points and of course, to join the food community!

Till next time, Zephop it!

What’s New on Zephop – August 2017

With heavy showers and lots of festivals coming up – it’s time to sit back, relax and hunt for some delicious food. To make your life easier and more lovable, Zephop is at your service! With two absolutely smashing restaurants, your life and love for food, is about to go on a never-ending roller coaster!

Splitsvilla Café and Sheesha Lounge

Located in Vashi, Splitsvilla welcomes you to a whole another world. With interiors that spell out ‘Amazing’, it’s hard not to fall in love with the way Splitsvilla looks! Good music, outstanding ambience, and promising food, you’re in for a treat! If you’re a Sheesha lover, you’ve found your favourite place – cozy, comfortable and reasonable prices – best combination or what? Rush to Splitsvilla Café to have a great time!

Pauze Café Lounge

Sometimes surprises do come in small packages! Welcome to Pauze, a restaurant tucked in a backyard and decorated in the most beautiful way! If you’re a digger for pretty looking restaurants, please visit Pauze! Pauze caters to all your moods, whether you’re looking for a wine-dine experience, or a dancing experience, or a yummy dinner experience, Pauze is your stop! Giving you a package deal, you’ve found your match!

Are you excited for August? We sure are. With exciting restaurants and fun and interesting offers coming your way, August is a month filled with surprises! Visit and hog at restaurants and remember to upload your bill to Zephop.com!

So long, foodie!

Flip Bar & Kitchen – Featured Review

Smile Eat Laugh Talk Drink Shout – do these sound like you? You’ve officially found your favourite place! Quit searching, and meet us at Flip! Finger Licking Indulgent Pleasure, or also called Flip, is definitely our new place to chill at.

With absolutely smashing interiors, welcome to your new home! If you think the ambience is brilliant, the upper deck will be a pleasant surprise. With amazing music blasting through the speakers, it puts you on a groove like never before!

Are you sheesha lover? Get ready to have an experience like never before! Amazing décor, food, ambience, and all at an absolutely reasonable price – it’s impossible to not like Flip! Now, coming to the food, if you’re the type who love to try new and interesting things, here’s your next challenge – Cilantro Pineapple Jalapeno Kick. As crazy as it sounds, try it out and let us know what you think! If you feel fruity and fresh – Watermelon Caprioska is your deal !

Are you the type who tries to bring in healthy with every dish? Does Spinachy Mini Samosas sound inviting? Or even try their Tiny Chipotle Spinach Cheese Balls, for a burst of cheese inside your mouth! Trust me, you cannot go wrong with these options, tasty but also healthy.

For you non-veg lovers, try the Papas a la Saif, a renowned dish from the Chef. For yumminess and love combined together, try their Buffalo Chicken Nachos, beautifully made beetroot tortillas with tender and flavourful chicken!

For desserts, why not try the Red Velvet Shake! A combination and a delightful surprise all in one glass, with Hershey’s Kisses, M&Ms and a smashing chocolate Ganache. If you’re not in your car, on the way to Flip – well what are you even waiting for? This is a dream come true! So, head to the newest favourite in town!

If you have an awesome experience, share your thoughts with us on the comments section below! Don’t forget to upload your bill to Zephop.com and win amazing offers! Till then, Flip, Flip, and FLIP away!

What’s New on Zephop – July 2017

With monsoon tapping on our rooftops and window panes, who doesn’t like a cozy corner, some delicious food, and warm soothing music. We surely do! With rains around the corner, get in touch with us, to not only find the best restaurants in town, but also feel like a king or a queen in the process. Don’t know what I’m talking about? Well you’re about to love it! Upload your bills to Zephop.com and win exciting gifts and offers! Everyone’s a winner at Zephop!

Genuine Broaster Chicken

Are you craving Crunchy Fried Chicken? You’ve found your winner! If you dig Chicken, don’t forget to try their Legendary Genuine Broaster Chicken with three amazing types of side dips – Mango, Thai sweet curry and Jalapeño Cheese Dip! Also try their Authentic American Style Grilled Chicken with smoked BBQ and mushroom sauce. Not only is their food absolutely smack on, but the interiors are also very attractive with a simple, yet decorative and cozy feel!

Tipsy Monkey

Are you looking for a get-a-way vacation? An escape plan to a beautiful destination, maybe Goa? Well, we have the perfect solution for you! The one place that gives you the feeling of Goa in Mumbai! With the ambience decorated like a beach resort in Goa, it’s time for you to step back from the busy world and say hello to relaxation! With a fun DJ playing the perfect mix of Bollywood and English music – you’re in for a treat! The food is also super-duper delicious. With flavour oozing out of every dish, welcome to the land of satisfaction and enjoyment!

The Flip Bar & Kitchen

This is the perfect chiller place with family and friends. With simple décor, beating and pumped music, and great, delicious food – this place speaks out loud! Don’t forget to try our personal favourite – Papa Ala Saif. A delicious dish, with potato slices in a cheesy, succulent magic sauce that blends extremely well with the dish. Not only are you in for tummy filling yummy food, but also a round of the best mocktails in town! Coming to the desserts, try their Red Velvet Shake with a surprise for you at the top of the shake! Order and enjoy away finding out!

Don’t forget to upload your bills to Zephop.com. If you love these places, let us know in the comments section below. With much love and exciting news coming for you, Zephop!

Featured Review – Backstage Café

With the best of both worlds, Backstage Café takes you on a whole new journey. From the second you enter the Café – you’re on a journey to another universe! Backstage Café is an amazing place, with amazing music and well, we could keep going on and on! It is one of our favourite places that is sure to meet all your requirements.

Shisha Lounges have become perfect hangout spots for each and every fun occasion! Think about it, absolutely delicious food, paired with some soothing shisha, settled in the perfect atmosphere and interiors. Don’t you love it already? Head over to Backstage Café for an absolutely brilliant experience.

For all you ardent music lovers, this is your destination! Walk into the perfect venue with the best music played! With a perfect mixture of English music as well as Bollywood hits – Backstage Café appeals to each and every one of you!

Finally, let’s come to everyone’s favourite – the food! Order some delicious Cheese Corn Balls, which is one of the specials here. You’ll be thrown out of the world, for sure! If you’re a Pizza person, don’t forget to try the Paneer Supremo Pizza, which is super-duper tasty! For desserts, try their Oreo Mint Shake, which will take you to Cloud 9!

Loved Backstage Café? Don’t forget to upload your receipt to Zephop.com to avail amazing gifts and offers! Follow us on Instagram, Facebook and Twitter for regular updates!

Till then, rock on!

Featured Review – Ambrosia Café and Deli

Ambrosia is a great place in the bylanes of Marol that will surprise you and make you very very happy, for sure. With indoors and outdoors seating, Ambrosia Café and Deli is indeed the best place for a quiet and fun evening. The ambience is absolutely beautiful and creates a relaxed and comfortable atmosphere to enjoy your meal in. Ambrosia got it just right with fun board games and cards to keep you occupied.

Coming to the part you’re all waiting for – the FOOD. If you’re a fan of Chicken Wings, Ambrosia Café and Deli has you covered. With a slight hint of barbeque flavor to it, these Chicken Wings can take you to places. Want to do it right? Try the Chicken Steak. Trust me, no one can even try to be disappointed.

If you’re vegetarian, try the Garlic Mushroom Crostini, or even the Veg Lasagna and get ready to be blown away. You can even try their large variety of absolutely yummy pizza and pasta! Every dish on their menu is a favourite of Zephop’s.

On the topic of desserts, you HAVE to try their Kitkat Waffle. It is absolutely bursting with flavours, and it’ll leave you craving for more. If you’re an Oreo fan, then they have a special Oreo Waffle made just for you! Crispy, Crunchy, Yummy, Tummy – are these the words you’re looking for? I think you have found your destination.

Do you love it already? Do get to one of our favorite places in town! Comment below about your experience with Ambrosia and tell us what free rewards you redeemed! And do not forget to sign up to Zephop.com, upload your bill and earn many points and fun gifts!

Till next time, polish it off!

What’s New on Zephop – June 2017 (Dine Edition)

We presented to you a great list of cafés and lounges to chill at, now let’s get a little formal! What about dinner? We all need to escape to a nice and relaxed evening every once in a while. Hence, we at Zephop went on a hunt to present you with the best package of places to dine-in at!

1) G4 Namas – With interesting interiors and the friendliest staff, G4 Namas gives you not only delicious dishes, but also has a really great rooftop Sheesha bar. They have a wide variety of yummy dishes; don’t forget to try the Paneer Chilly! It’s one of our favorites!

2) Rustico – The deal with Rustico is that, foodgasm starts from the very first sip of soup, bites of their yummy starters, and the mouth-watering desserts! With a live sheesha bar, and good music to tap your feet to, Rustico has it all!

3) Varandah 11 – Looking for a scintillating experience? We present you with a classic restaurant with a promising variety of delicious dishes. North Indian, Italian, or Mexican – name it and they’ve got it! Don’t forget to try their lovely desserts as well. Cookie Monster is definitely one of our favorites.

4) Ticca Tikka – Fantastic and quirky interiors will steal your eyes away from all else. However, the food is even more stunning. With a great variety of drinks, and and the most yummy-est list of starters and main dishes – it’s hard not to love this place!

5) Time and Again – Amazing atmosphere, delicious meals, and unbelievable hospitality – will take your breath away! With a bar as well, it is a perfect destination for a lovely family dinner.

We loved all the restaurants that we visited and partnered with the past month! Share your experiences and thoughts on the comments below! Loved their food and drinks? Send your pictures to our Instagram account to get featured! Until next time, keep hogging!