Spotlight – Customer Retention

This month, from the resident blogger’s desk, we thought we’ll talk about some of our experiences on a much talked about industry metric – that of Customer Retention. Here is breaking down the term and bringing its meaning to life.

Customer Retention is easily a top priority for many companies aiming to be the best at what they do. It encompasses all the activities and actions companies take to increase and grow the number of customers that use and love the brand. According to many top companies in the business sphere today, here are some go-to strategies.

(Photo by Garrhet Sampson on Unsplash)

If you’ve ever watched Simon Sinek’s TED talk “Start with Why”, you would understand the importance of having a mission. This brings us to one of the strategies – Start with a Mission. It’s important to have a clear – cut aim and goal, this helps build a brand that in turn inspires loyalty and retention.

Be the expert – is an easy way to remember to always be the best and bring your A-game. By always staying on top and remembering to always be the best version of yourself, as a company, can easily help you to earn a level of loyalty that can not only set a statement for the company, but also shape the company in a completely new way.

Go above and beyond. Going that extra kilometre for your customers is the key to a great customer-company relationship. Adding a personalised touch, making customers feel valued and important are all ways to go beyond the regular. Fly, drive, and swim with them – if that’s what it takes.

Apple, a brand everybody knows says – ‘Create a divide between you and your competitors’.  Sticking true to who you are as a company, can really show brand integrity and hence attracts customers. Show your audience that you’re far different from the rest of the herd. Make yourself heard, and be ready for a pool of happy customers!

Win your customers over with the strategies mentioned above. Treat every complaint as a gift. Tweak your company to be better than it was yesterday. Every single day counts! Make your customers happy, right here, right now.

Flip Bar & Kitchen – Featured Review

Smile Eat Laugh Talk Drink Shout – do these sound like you? You’ve officially found your favourite place! Quit searching, and meet us at Flip! Finger Licking Indulgent Pleasure, or also called Flip, is definitely our new place to chill at.

With absolutely smashing interiors, welcome to your new home! If you think the ambience is brilliant, the upper deck will be a pleasant surprise. With amazing music blasting through the speakers, it puts you on a groove like never before!

Are you sheesha lover? Get ready to have an experience like never before! Amazing décor, food, ambience, and all at an absolutely reasonable price – it’s impossible to not like Flip! Now, coming to the food, if you’re the type who love to try new and interesting things, here’s your next challenge – Cilantro Pineapple Jalapeno Kick. As crazy as it sounds, try it out and let us know what you think! If you feel fruity and fresh – Watermelon Caprioska is your deal !

Are you the type who tries to bring in healthy with every dish? Does Spinachy Mini Samosas sound inviting? Or even try their Tiny Chipotle Spinach Cheese Balls, for a burst of cheese inside your mouth! Trust me, you cannot go wrong with these options, tasty but also healthy.

For you non-veg lovers, try the Papas a la Saif, a renowned dish from the Chef. For yumminess and love combined together, try their Buffalo Chicken Nachos, beautifully made beetroot tortillas with tender and flavourful chicken!

For desserts, why not try the Red Velvet Shake! A combination and a delightful surprise all in one glass, with Hershey’s Kisses, M&Ms and a smashing chocolate Ganache. If you’re not in your car, on the way to Flip – well what are you even waiting for? This is a dream come true! So, head to the newest favourite in town!

If you have an awesome experience, share your thoughts with us on the comments section below! Don’t forget to upload your bill to Zephop.com and win amazing offers! Till then, Flip, Flip, and FLIP away!

Genuine Broaster Chicken – Featured Review

Looking for a perfect date? We welcome you to Genuine Broaster Chicken. A perfect mini version of American bars themed across various concepts clubbed together to get the perfect feel. You’ll see quirky, fun and decorative things such as rugby helmets, antique photo frames, stained glass, artistically semi-finished walls, interesting and eye-catching comics drawn over the walls, checkered American diner tiles, and list continues. It’s not easy to miss the fine details they’ve thought about , making the atmosphere absolutely delightful!

Let’s talk about what makes a good restaurant! I can think of three checkpoints – one, amazing food, two, super duper interiors and ambience, and three, friendly staff! Do you agree? Since we established the fact that the interiors are amazing, let’s talk about how friendly and helpful the staff are. ‘Helpful and friendly’ are an understatement for Genuine Broaster Chicken’s staff. Always on their toes, they’re ready to help you with everything that you might need. From deciding what to eat in their delicious menu, the staff is as lovely as the food.

Now, coming to everyone’s favourite part – the food! I’m sure; you’ll be blown away. Try not to be blown away to another galaxy! If you’re a die-hard fan of chicken, try their Broaster Platter. Trust me on this; this would be the best chicken you would have eaten. Ever. With 3 different types of chicken served to you, it’s super easy to fall in love with this dish. Melting Chicken Pillows is another favourite amongst Zephop-Chicken lovers. With a good amount of cheese melting in your mouths, and chicken flavouring up your taste buds, welcome to the land of heaven. They even have a special way of frying the chicken, which makes it really special and very tasty.

Are you convinced that this might be the best place for you in this universe? Go check it out real quick and have the best time ever! Upload your bill to Zephop.com and win amazing offers! We love Chicken, but we love you more!